Refund and Cancellation
Refund and Cancellation Policy
Cancellation Policy
Standard Cancellation
For services that do not fall within the ambit of ongoing projects, you may cancel your order at any time. However, please note that if the cancellation request is made after 12 hours of the initiation of the service, we regret to inform you that we won’t be able to provide a refund. This is due to the resources and efforts invested in the initial phase of the project.
Ongoing Projects
Once a project is underway, cancellation becomes challenging as substantial resources, both human and technical, are dedicated to ensuring its success. Therefore, we do not entertain cancellation requests for ongoing projects.
Cancel and Refund Process:
- We aim to deliver high-quality IT services, and customer satisfaction is our priority.
- If you are not satisfied with our services, please contact us within 7 days of the service delivery.
- To cancel and request a refund, submit a cancellation request via our client area and open a support ticket with our billing team within 7 days from the purchase date. Refunds will be processed via UPI, bank transfer for Indian customers, or PayPal for customers outside India. The refund process will be completed within 7–10 working days from the cancellation request date, provided there is no violation of our policies.
Eligibility for Refund
- Refunds are applicable if the service delivered is significantly different from what was agreed upon.
- If issues arise due to technical faults or errors from our end, we will make all efforts to rectify the situation. If a resolution is not possible, a refund may be processed.
Non-Refundable Items
- After 12 hours of service initiation, no cancellations or refunds are allowed.
- Domain registration fees, third-party service charges, and other non-recoverable expenses incurred during project initiation are non-refundable.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:
WebZenSoft
contact@webzensoft.com
We reserve the right to amend this policy at any time. Please check this page periodically for updates.
Thank you for choosing WebZenSoft.
